Shipping & Returns
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Shipping Policy
At Rebelo, we aim to provide you with a seamless shopping experience from start to finish. Below is an overview of our shipping policy, including processing times, shipping options, and important information to ensure your order arrives as expected.
Shipping Destinations:
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We ship worldwide! Whether you’re shopping from near or far, we’ve got you covered. Please note that shipping times and costs may vary depending on your location.
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Processing Time:
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Orders are processed within 1-3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification once your order has shipped.
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Shipping Options & Delivery Times:
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Standard Shipping:
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Domestic (Within UK): 3-7 business days
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International: 7-21 business days, depending on the destination
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Express Shipping:
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Domestic (Within UK): 1-3 business days
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International: 5-10 business days
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Free Shipping: Free standard shipping on orders over £100. This offer applies to eligible orders within the domestic region only.
Delivery times are estimates and do not account for delays caused by carriers, customs, or other unforeseen factors.
Shipping Costs:
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Shipping costs are calculated at checkout based on the selected shipping method and your location. International customers are responsible for any customs duties, taxes, or fees applicable in their country.
Order Tracking:
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Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress and estimated delivery date.
Lost or Stolen Packages:
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Rebelo is not responsible for lost or stolen packages. If your package is marked as delivered but you cannot locate it, please contact the carrier directly. We recommend checking with neighbors or your building’s management if applicable.
Incorrect Shipping Information:
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Please ensure your shipping address is correct at checkout. Rebelo is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you’ve made an error, please contact us immediately at info@rebeloclothing.com—we’ll do our best to assist you before the package ships.
Customs, Duties, and Taxes:
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International orders may be subject to customs duties, import taxes, and other fees levied by your country’s customs authorities. These charges are the responsibility of the recipient and are not included in the product or shipping prices.
Shipping Delays:
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While we strive to meet our delivery estimates, delays may occasionally occur due to factors beyond our control, such as customs processing, severe weather, or high shipping volumes during holidays. We appreciate your patience in these circumstances.
Contact Us:
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If you have any questions about shipping, need to make changes to your order, or require further assistance, please reach out to our customer service team at info@rebeloclothing.com.
Thank you for choosing Rebelo! We appreciate your support and look forward to delivering your order soon.
Return &
Exchange Policy
We want you to be completely satisfied with your purchase from Rebelo. If for any reason you are not happy with your order, we’re here to help. Please review our return and refund policy to ensure a smooth and easy process.
Rebelo Return and Refund Policy
We want you to be completely satisfied with your purchase from Rebelo. If for any reason you are not happy with your order, we’re here to help. Please review our return and refund policy to ensure a smooth and easy process.
Returns:
Eligibility: Items can be returned within 30 days of the purchase date. To be eligible for a return, the item must be unworn, unwashed, and in its original condition, including all tags and packaging.
Non-Returnable Items: Sale items, gift cards, and any customized or personalized items are final sale and cannot be returned or exchanged.
Return Process:
1. Contact our customer service team at info@rebeloclothing.com with your order number and reason for the return.
2. Once your return is approved, you will receive instructions on how to send the item back to us.
3. Please ensure the item is securely packaged to avoid damage during shipping. The customer is responsible for return shipping costs unless the item is faulty or incorrect.
Refunds:
Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.
Partial Refunds: In some situations, only partial refunds may be granted (e.g., items returned with missing tags or signs of wear).
Shipping Costs: Original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., receiving the wrong item).
Exchanges:
- If you need to exchange an item for a different size or colour, please contact us at info@rebeloclothing.com within 7 working days of receiving your order. Exchanges are subject to stock availability. If the item is not available, a refund will be issued instead.
Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us within 7 days of receiving your order with photos of the damage. We will arrange a replacement or refund at no extra cost to you.
Important Notes:
Proof of Purchase: A valid proof of purchase (order confirmation or receipt) is required for all returns, refunds, and exchanges.
Refund Delays: If you haven’t received your refund within the expected time frame, please first check with your bank or credit card company, as processing times can vary. If you’ve done this and still have not received your refund, please contact us at info@rebeloclothing.com.
We value your business and strive to ensure you are satisfied with every purchase. If you have any questions about our return and refund policy, please feel free to reach out to our customer service team at info@rebeloclothing.com.
Thank you for choosing Rebelo!